Board and Train Welcome Letter
Hello, and thank you for choosing West Tennessee K9, for your board and train. Here are just a few things to know about your upcoming training.
Board and Train
Our board and train programs run between 5 and 160 days, depending on the program you chose. Each program has different training options, but there are a few things that are the same on all programs.
Your pup should be dropped off the day training begins. The drop off times are:
9am – 3pm M-F and 8am-10am Saturday. There is no drop off on Sunday. If you haven’t already, it is important that you let us know what time you will be dropping off. There is a brief intake process, so please plan on spending 15-30 minutes with us.
If you require a drop of time outside of the drop off times above, please let us know as soon as possible. There is a good chance we can accommodate.
We do offer drop off prior to your scheduled training day, as long as we have room. If your schedule requires an early drop off, please schedule it well in advance. Please keep in mind, there is an extra $35.00 per night charge for the additional boarding. This fee will be paid at drop off and is not included in the package price.
At drop off, one of our staff members will go over feeding times and amounts, your pup’s kennel needs, (blankets etc.) daily medical needs, and any other direction you would like to give us, in regard to your pup’s care.
We do understand how precious your pup is to you. If you have any reservations about drop off, please do not hesitate to give us a call. We want to make the drop process as smooth and easy, as possible, for you.
If your pup is on medications, please let us know. If the medication is something like a monthly heartworm prevention, there will be no charge. If however, the medication is given daily, there will be a 5.00 per-day charge to administer and record meds. If there are any injections that need to be given, we will have a vet tech from a nearby vet come and administer. This does not include vitamins and supplements. Vitamins and supplements will be given at no charge.
Prior Health Problems
If your dog has any major surgeries or health problems at any time in the past, please let us know.
Drop Off Location
Our training facility is located at 5331 Pleasant View Rd, Memphis 38134. The sign in front of the building is blue and says Allied Hose and Belt. To reduce walk in inquiries, we have decided not to change the sign.
Please email a copy of your dog’s shot records, in advance, to email@example.com. Please include your name, as well as your pet’s name, on the title line.
All dogs must be current on all vaccines, including *Bordetella (Kennel Cough)*. If your pup is not up to date on vaccines, we will not be able to keep your pup.
Please bring just enough food to last the entire stay. We ask that you do not bring the entire food container, if your dog will not finish it. We have limited storage space. It is not required, but very helpful during stays two weeks or less, if the food is separated into individual servings, and placed in Ziploc bags.
Upon check-in, we will ask you about your feeding schedule; how much, frequency, etc. We want to keep your pup consistent, so when they get home, they are not on a different schedule. Please let us know of any food allergies. We don’t want any upset bellies.
Collars and Leashes
If you are using a retractable leash, or harness, please come inside and ask for a slip lead. We will gladly loan one to you. We don’t want your pup to slip their collar, or yank the retractable leash out of your hands. We haven’t lost a pup yet, and don’t want yours to be the first.
When dropping off your pup, we will keep your leash and collar to use during training.
For safety reasons, the dog’s collars are removed while they are in a run or kennel. During training, we will use our collars for your pup. This includes prong and remote collars. If you have purchased a prong or remote collar through WTNK9, it will be available, when you pick up your pup.
The handoff is where things can go terribly wrong. Please remember, the drop off can be as stressful for the dog, as it is for you. It is very important, once you hand the leash to a staff member, allow us to immediately take the dog back to the kennel / let out area. The longer you stay, the more the dog will get worked up. We are happy to answer all of your questions, either before you hand the dog off, or after we take the dog back. We begin training the moment we take the leash from you. Dropping your pup off can be emotional, but we will help you work through it. The longer the good bye, the more stressful it is for you and your pup.
Aggressive Dog Drop Off
Prior to dropping off your aggressive pup, you will be sent a video, on how to muzzle train. If your dog has a serious bite history, it must be muzzled, before our staff can take it from you. This is for everyone’s safety. If you aren’t sure if your dog should be muzzled, please contact us at least two weeks prior to drop off, so we can get it worked out. We handle a lot of biting dogs, so please don’t apologize, or think you will get kicked out of the program. Training bad dogs is what we do.
Where Will Your Pup Be Kept
Every dog is housed indoors. Each kennel is appropriate for to dogs size. They are heated, cooled and monitored around the clock. Your pup is in the training area throughout the entire day. We do let outs every couple of hours. The dogs are taken outside into a 5 x 10 private run, to go to the bathroom and run around. The dogs are continually monitored, and not left alone for long periods of time.
In periods of extreme hot, cold, or rain, the let-out runs are covered. During these times, the pups are only left out in five minute intervals.
Blankets and Beds – If your pup has a favorite blanket, you are welcome to bring it.
Inside kennels are cleaned and sanitized daily, to meet hospital standards.
The outside let out runs are cleaned after each dog and sanitized twice daily.
We have a full-time kennel staff and trainers that will take care of all your pup’s needs daily. Each dog is continuously monitored by this staff.
Each pup has a detailed kennel card that lists the name, breed, items checked in with the dog, feeding schedule, and discharge date. The kennel card is also used to log feeding times, amount fed, and amount eaten. In addition. We also have a multiple cameras set up and each staff member has 24 hour access to these cameras. The care and well being of your pup is our first priority.
How Will Your Pup Do At Night Without You?
By the end of the training day your pup is exhausted. We not only challenge them physically, we also challenge them mentally. By the time we do last let out your pup is ready to rest. All they want to do is cuddle up in their kennel and sleep. At night we provide dogs with an environment to rest. The lights are dimmed, and a sound machine that mimics a babbling brook, nighttime sounds, or various other sounds is used to help the dog turn off and rest.
The dogs are monitored with cameras around the clock. If one of the cameras picks up noise or movement of any type, everyone of the staff members gets a phone notification. We have staff members that are on call and live only minutes for the facility, if your pups should need anything after hours.
Your pup is weighed daily during training, your pup will get much more activity than it gets at home. Our days are packed full of training, socialization, and just overall activity. It is very common for a dog to lose a few pounds during training. We carefully monitor and log their food intake. If your pup isn’t eating, we use additives like canned chicken or broth, to encourage them to eat. If we see any loss of weight, we will contact you, and get the ok to increase your pup’s calories.
We check your pup over from head to toe daily. We want to assure that the dog remains in good health, for its entire stay. If for any reason something abnormal is found, you are contacted, immediately. We will go over what we’ve found and ask you how you would like us to handle it. If we believe it is something serious or is causing the dog discomfort, we will immediately take your pup to the vet. Once the vet looks at your pup, we will let you know what the vet found, as well as treatment recommendations and cost, if any is needed. You will have the option for the vet we use to treat your pup, or you can take your pup to its regular vet. However, if it is an emergency, care will be provided immediately. The vet will always do the minimum necessary to treat your pet until you can be reached.
Your pup will be trained on a training rotation schedule from 8:00 am to 6:00 pm. During extreme heat or extreme cold, this training scheduled will be modified to assure your pup’s safety. In realty, your pup is being trained the entire time that they are with us. We use kennel time for calm and let outs to work on leash and door manners. We use everything we can to make it a training opportunity.
Photos and Videos
We do our best to provide you with some photos or videos, during your pup’s training. However, the dog’s training comes first. With a full schedule, it’s incredibly important that we do not lose focus. Trying to get pictures and videos sent daily, for every dog, can rob this precious training time, if we aren’t careful. If we are focused on the camera/phone, we can’t focus on the dog.
During your dog’s stay, we will do our best to take videos and photos. Often times we will use these photos on social media. If you do not want me to post any pictures or videos, please let me know ahead of time. We utilize Instagram Stories @westtennesseek9, these stories are duplicated on Facebook Stories. Posting on social media is an important part of our communication with clients, but the dogs still come first. The frequency and number of posts will vary, based on our training schedule. I promise, we will do our best!
Calls, Texts, Emails, Instagram Messages, Facebook Messages, Etc.
We want you to know how your pup is doing. There are so many different forms of communication in life today, it can get very confusing and distracting to try and monitor them all. We are always trying to improve the way we use our time. The better we can control our time, the better the dogs and owners are trained.
Email is the best form of contact. We schedule times daily, to get back with everyone. In regard to using our time best, email is the easiest thing to schedule specific time to do. When you send an email, please include your name, as well as your pup’s name, in the subject line.
We do our best to answer calls, but please keep in mind we are a working kennel. If there is no answer, please leave us a message, so we know you have called. We will get back to you as soon as we can. It’s almost always the same day, even if it’s just leaving you a message, telling you how your pup is coming along.
As a general rule, we keep phone notifications turned off. No matter how much we try, if we hear that notification tone, we have to check it out. It’s become almost instinctive. We do our best to check notifications first thing in the Am, Mid-day and Early Evening. If we don’t immediately respond, please don’t worry.
After saying all of this, let me also say, if you are worried and stressing over your dog’s stay, please do not hesitate to give me a call. I 100% understand how important your pup is in your life. I know my pups are precious to me, and when I’m gone, I worry. Often times, a quick photo, or conversation can ease our minds. Please, never feel like you are bothering me, because you aren’t.
Go Home Appointments
Please make sure, when you drop off, you schedule your go home appointment. Go home sessions are done at the training center. When making the appointment, please keep in mind that there is only one late appointment. The last go home session cannot start after 3. If there isn’t a late slot available, we can discuss other times/days that may work better. I do my best to accommodate everyone, but sometimes, our schedules won’t align on the day which your go home falls.
Which trainer does your go home session, depends on which day your last day falls. We keep a good rotation going so the trainer doing your go home session is fresh. During your dog’s stay every trainer works with your pup daily, so we all know exactly what has been done, and even any problems encountered during training. Also, we keep a detailed training log to be sure nothing is missed.
It is important, if possible, for everyone who is going to handle the dog be present for the go home session. If everyone in the home gets instruction, and is on the same page, the dog has a much greater chance of success. Everyone being present, also makes training easier, on everyone in the home. You will all remember different parts of the go home session. Something different stands out to everyone. Everything done is done better, together.
No training, or go home sessions are done on Sundays.
What to Expect at Your Go Home Appointment
Your go home appointment will last approximately 1 hour. The goal of the go home session is to teach you how your pup learns. Another goal is to teach you how to work with your pup now, and for the remainder of its life.
I want the go home session to be very interactive. If you don’t understand something, please speak up. I want to make sure you are getting everything out of the training you can. It is a lot of information to go over in an hour. Please, feel free to bring something on which to take notes.
When your pup sees you, he/she will be very excited. This is expected, as they haven’t seen you in a while. As hard as it will be, please don’t touch or speak to your pup. I will use your petting them as a reward, later in the appointment.
The first half of the session will be teaching the basic fundamentals of training, using your pup, as an example. The second half will be hands on with your pup. Please remember, I don’t expect you to know what you are doing. Just relax and I will lead you through it. You are here to learn.
Go Home Guidelines
Don’t feel like you have to retain everything we go over in the go home session. You will be sent very detailed go home guidelines. These go home guidelines go over everything we covered in training, and more.
Depending on the length of your pup’s stay, several training tools will be used. I want to make certain you know exactly how, and with what tools your dog will be trained.
If your pup is in the puppy program (3-5 months old) only a slip lead and his/her own food will be used in training.
If your pup is in the one-week, base line, board and train program, he/she will be trained with a Herm Sprenger prong collar, in addition to a slip lead. We will use food, as a reward, for your pup.
Programs, 2 weeks and up, will be trained with a Herm Sprenger prong collar, E-Collar Technologies Mini Educator, electronic collar, and slip lead. We will use food, as a reward, for your pup.
Below is a photo of the Herm Sprenger prong collar, along with a description. Small dogs, under 30 lbs. will require a light weight collar; all others, a medium collar.
These collars can be purchased through our online store. There is a link to this store, at the top of our Facebook page, as well as our Website.
If you have any questions about the collars, please don’t hesitate to ask.
It is extremely important that the prong collar be a Herm Sprenger brand collar. If you are purchasing online, know that the collars will cost you $25 or more. The collars that are sold for less than that, usually about $10.00, are knock-offs. These knock-offs are very cheaply made, and do not give your pup consistent, accurate pressure. The prongs can also be very sharp and scratch your pup’s neck.
If you don’t order from our store, please do not send the collars with the dog to training. We use our collars for training. However, if you order one from us, your dog will come home with it on.
If you are doing a program that runs two weeks or more, both an E-Collar (pictured below) and Correction collar are required.
These collars can be purchased through our online store. There is a link to this store at the top of our Facebook page, as well as our Website.
Brand does matter! We use the E-Collar Technologies, Mini Educator. This collar is of a very good quality, water proof, and communicates very consistently with your pup, on all levels.
There are less expensive options. However, these collars are very inconsistent and can cause your dog to not understand what you are asking. Example: You may be giving information on a very low level, and the collar’s receiver will give a stim, at a higher level. Consistency in communication is very important.
Leash and Collar – During your go home session, you will need a 4-6-foot, regular leash, and flat, buckle collar. Please do not bring, or use, retractable or bungee leashes.
Muzzles – We recommend Baskerville Muzzles.
All training is Non-Refundable.
Payment is due at the time of booking. If arrangements have been made, final payment is due 5 days prior, to training start date.
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